Descrizione
Most brands say customer loyalty is a priority. But if that's true, why do 67% of customers still feel like brands care more about new buyers than existing ones? In this video, we break down the surprising findings from the 2026 Customer Loyalty Report and reveal how the biggest brands actually build customer loyalty behind the scenes. You'll discover where they invest their budgets, why retention becomes more important as companies grow, and the hidden mistakes that make loyalty programs fail.
We explore:
✅ How brands split acquisition vs retention budgets
✅ Why large brands prioritize existing customers over chasing new ones
✅ The biggest loyalty drivers according to real customers
✅ The loyalty gap most brands don't realize exists
✅ Why email outperforms social media for customer retention
✅ How enterprise brands use automation to increase repeat purchases
✅ The psychology of recognition, rewards, and customer trust
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Get the Customer Loyalty report ➡️ https://dub.link/download_loyalty_report
Videos to continue growing
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About GetResponseGetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey. With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system.
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