Description
New research from 3,000 consumers and brands in Health, Wellness & Beauty reveals the loyalty blockers customers actually notice: rewards that feel out of reach, messages that miss the mark, and support that arrives too late.
Key Statistics
➡️ 89%+ say it’s important to feel recognized or rewarded
➡️ 67% believe brands favor acquisition over existing customers.
➡️ Rewards take too long (24%)
➡️ Points expire too quickly (20%)
➡️ Offers feel generic (17%)
➡️ Too many promos (16%)
What you'll learn
✓ Where loyalty actually breaks (and why customers churn silently)
✓ How to remove friction from rewards, messaging, and support
✓ Why email wins loyalty - and how to use it properly
✓ How to combine automation and human support without scaling chaos
✓ What top brands do differently to drive repeat revenue
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About GetResponse
GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey. With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system.
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