Description
This video is a follow-up to my previous experience regarding unauthorized service activation and balance deductions on my mobile number.
After my earlier video was published, I received a response from Jazz and the Webdoc team. The deducted balance was refunded, and I was informed that action had been taken against the individuals involved in activating services without proper customer authorization.
I also received a phone call from a representative who listened to my concerns, explained the situation, and offered an apology. I appreciate the fact that my complaint was heard and that efforts were made to address the issue.
However, while the matter has been resolved and the balance has been returned, the experience has affected my trust and confidence as a long-time customer. After nearly 20 years with the network, I am still considering switching to another mobile operator in the near future.
This video shares the update, the response I received, and my personal thoughts on customer service, consumer rights, account security, and transparency in Pakistan's telecom sector.
This content is shared for awareness, discussion, and educational purposes.
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