Description
Empathy maps are a popular UX deliverable — but when they're built on assumptions rather than real data, they can lead teams further from their users, not closer.
Join Rachel Krause in Empathy Maps for Impact to learn how to create empathy maps grounded in actual user research, and how to use them to drive confident, user-centered design decisions. You'll learn when empathy maps are the right tool, how they differ from other mapping methods, and how to facilitate the process in a way that generates genuine team alignment.
If you use empathy maps in your practice — or want to start using them more effectively — this course shows you how to make them matter.
Start learning at your own pace:
Empathy Maps for Impact: Drive Design Decisions // course link
~5 hours | Self-paced | Beginner to Intermediate
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