Description
A busy engineering team may have a toil problem rather than a staffing problem, but without the context of established frameworks, your AI might not be able to identify it. In this excerpt from _Live with Tim O’Reilly,_ O’Reilly CTO Andrew Odewahn shows how an AI research agent changed its recommendation after using the Expert Intelligence suite of tools to draw from Google’s Site Reliability Workbook. It separated repetitive operational work from the work the team wanted to do, then recommended a structured toil audit, a reduction target, and clear runbook ownership. Andrew says the team followed the recommendations and cleared a substantial portion of its backlog.
*Resource mentioned*
Site Reliability Workbook, "Eliminating Toil": https://learning.oreilly.com/library/view/the-site-reliability/9781492029496/ch06.html
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