Description
🌐 Website: https://go.kuka.com/Youtube-Webpage
📘 Facebook: https://www.facebook.com/KUKAHungary/
🎧 Spotify: https://bit.ly/KUKAPodcast
This podcast episode was recorded in Spring 2026.
🎙️ Past.Present.Robot. | New Knowledge on the Map: Software Expertise and Customer Support in Hungary
How is digitalization transforming the role of engineers, and how can software solutions enable faster and more effective customer support?
In the latest episode of Past.Present.Robot., we talk to Máté Kiss about how R&D and Customer Support work together at KUKA in Hungary, the opportunities offered by simulation, digital twins and virtual commissioning, and how direct customer feedback can contribute to continuous development. We also explore why communication, empathy and a proactive mindset are becoming just as important as technical expertise in today’s engineering roles.
Chapters:
00:00:00–00:04:09 | From choosing an engineering career to becoming an Application Engineer
00:04:09–00:08:24 | The changing role of engineers and the evolution of Customer Support
00:08:24–00:12:21 | A growing Support team, faster problem-solving and knowledge sharing
00:12:21–00:17:06 | How does Customer Support work in practice?
00:17:06–00:21:27 | Simulation, digital twins and virtual commissioning
00:21:27–00:23:49 | The next steps in robotics: AMRs and integrated solutions
00:23:49–00:26:03 | The engineer of the future: technical expertise and human skills
Related links:
https://go.kuka.com/Youtube-GroupCEO
https://go.kuka.com/Youtube-AMPNVidia
https://go.kuka.com/Youtube-Automation20