Description
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What does AI transformation look like in healthcare, where every improvement ultimately needs to serve patients and the people caring for them?
In this episode of The Path Forward, Nikki Harper from Mayo Clinic and James Prospero from UiPath explore how AI and automation are reshaping healthcare operations, from complex revenue cycle processes to the administrative work that takes time away from more meaningful responsibilities.
Drawing on the transformation journey at Mayo Clinic, they discuss the importance of understanding how work happens across an organization, identifying where human judgment matters most, and bringing employees along as their roles evolve. The conversation also explores what it takes to move from promising ideas to measurable outcomes while maintaining the quality, oversight, and accountability healthcare demands.
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