Description
Zexiong Yan is a Principal Product Manager at Amazon Smart Vehicles (ASV), shaping the future of voice technology for customers. Lena Gogeissl (Head of Partner Marketing International at ASV) and Zexiong discussed how Large Language Models (LLMs) could shape customers' voice interactions while driving:
• 00:04 - How LLMs will change the in-vehicle voice experience
• 01:27 - LLMs as orchestrators enabling more natural interactions
• 02:16 - Completing more complex tasks and improving customer experience
• 03:19 - Key factors for creating a customer obsessed voice experience
• 03:44 - “If you were a voice AI, what would you be like?”
#Automotive #LLM #GenerativeAI #VoiceAI #ThoughtLeadership