Description
In this episode of Your Next Move: Audio Edition, Inc. senior editor Rebecca Deczynski sits down with Kelsey Hensley, founder and president of third-party logistics provider NovEx Supply Chain, ranked No. 1,662 on the 2025 Inc. 5000. With facilities serving the Memphis and Salt Lake City markets, NovEx manages warehousing and order fulfillment for consumer brands across e-commerce and traditional retail.
Kelsey shares how an acquisition that was supposed to provide immediate cash flow instead left her operating at a loss, going more than two years without paying herself, and investing her family’s savings to keep the business alive. She explains how perseverance, landing several major accounts, and learning to sell authentically helped her grow the company—and why trust and personalized service have become competitive advantages in a crowded logistics market.
Plus, Kelsey discusses the difficult transition from working in the business to working on it, including learning to delegate and parting ways with clients who drained the company’s resources. She also explains how NovEx is exploring AI without eliminating human judgment, why the company invests in turning temporary warehouse workers into logistics professionals, and how building a values-driven team is helping prepare the business for its next stage of growth.