Description
No sound from your Sony WH-1000XM6 headphones? Only hearing audio from one side?
In this official Sony Support guide, we'll walk you through step-by-step troubleshooting techniques that can help restore audio to your headphones. Learn how to check connections, reset Bluetooth settings, verify audio output settings, perform a standard reset, and initialize your headphones if necessary.
This guide may also help with similar Sony noise canceling headphones, including select WH-1000XM5, WH-1000XM4, and ULT WEAR models.
In this video:
✔ Check volume and connection settings
✔ Verify audio cable connections
✔ Troubleshoot Bluetooth pairing issues
✔ Re-pair your headphones
✔ Check Windows audio output settings
✔ Perform a standard reset
✔ Initialize your headphones to factory settings
00:00 - Introduction: Fixing Sony WH-1000XM6 No Sound Issues
00:20 - Check Volume and Physical Connection Settings
00:45 - Verifying Audio Cable Connections (Wired Mode)
01:15 - Troubleshooting Bluetooth Pairing Issues
01:45 - How to Re-Pair Your Sony Headphones
02:10 - Adjusting Windows Audio Output Settings
02:35 - How to Perform a Standard Reset on WH-1000XM6
02:55 - Initializing Headphones to Factory Settings
03:10 - Contacting Sony Support for Additional Help
If you've completed all troubleshooting steps and still experience audio issues, reach out to Sony Support.