Martin Lewis to MPs: 'There's a huge amount of confusion'

A clip from Martin Lewis' evidence to MPs on energy, broadband and water regulation.

Martin told the committee that across the energy, telecoms and water industries, "there's still a huge amount of confusion", for both vulnerable and non-vulnerable consumers. For example, he explained, different water companies set different eligibility criteria for financial help – some based on income, and others based on benefits. This makes giving people guidance on whether they could be eligible needlessly tricky, he told MPs.

00:00 The biggest challenges for customers?
00:58 Energy market issues
02:28 Mobile & broadband price hikes
03:06 Water - the worst of both worlds
04:14 Confusion tends to rule