Description
AI is everywhere, but people aren't buying the hype. A new BBB study reveals that over 90% of business reviews mentioning AI since 2023 had negative sentiment.
1️⃣ BBB received nearly 100,000 complaints, heavily concentrated in online retail, e-commerce, and tech industries. The biggest issue? Implementation.
2️⃣ Customers report immense frustration and confusion, often feeling trapped in AI loops with an inability to actually solve their problems.
3️⃣ The takeaway? Efficiency shouldn't replace empathy. Consumers feel ignored when they can't reach a human representative. Read the full BBB study: BBB.org/ScamStudies
#AITrends #CustomerExperience #BBB