Description
eClinicalWorks and healow Genie Help Hope Family Care Center Cut After-Hours Call Burden by 90% While Driving Significant Cost Savings
Ericka Saielli, CEO of Hope Family Care Center, had three specific goals when she joined the organization: improve staff retention, improve patient care quality, and manage the heavy administrative workload. By implementing an AI-powered contact center solution, the practice completely transformed its operations. Discover how healow Genie™ granted her wishes by taking staff retention from 21% to 100%, meeting 7 of 15 UDS measures, and resolving 60% of administrative burdens and 90% of after-hours calls.
MORE INFORMATION:
https://www.businesswire.com/news/home/20260716775862/en/eClinicalWorks-and-healow-Genie-Help-Hope-Family-Care-Center-Cut-After-Hours-Call-Burden-by-90-While-Driving-Significant-Cost-Savings