Description
In 2019, Qantas was at the highest of high, making record profits and having the best customer service rankings in its history. Then COVID hit the year after and the decisions the business made during that time, with Alan Joyce at the helm of it all, changed the public’s sentiment about the once-beloved airline.
Full story: https://youtu.be/IYelyO3imps
*Ups and Downs (2026)*
► Subscribe: http://9Soci.al/chmP50wA97J
► WATCH Full Episodes on 9NOW: https://9now.app.link/uNP4qBkmN6
FOLLOW 60 Minutes Australia
► Instagram: https://www.instagram.com/60minutes9
► TikTok: https://www.tiktok.com/@60minutes9
► Facebook: https://www.facebook.com/60Minutes9
ABOUT 60 Minutes Australia
60 Minutes Australia have been telling the world’s greatest stories for half a century. Reporters Tara Brown, Amelia Adams, Adam Hegarty, Dimity Clancey and Nick McKenzie look past the headlines to show the bigger picture. Watch the latest from 60 Minutes Australia every Sunday on Channel 9 and 9Now.
#60Mins