Description
When a monsoon stalled over Townsville in 2019, flooding 5,000 homes, the Optus team worked nonstop to keep isolated communities connected.
In 2019, a monsoon system stalled over Townsville, triggering one of the worst flood disasters the region had ever faced. More than 5,000 homes were inundated, 20,000 people were evacuated, and entire communities suddenly found themselves isolated. In moments like these, staying connected isn’t just convenient — it’s critical.
This is the inside story of how the Optus team in North Queensland worked around the clock to keep communication lines open during the Townsville flood crisis. From preparing emergency generators and mobile satellite equipment, to coordinating with disaster response agencies, to flying technicians into remote communities when roads were cut — this is a story of teamwork, resilience, and unwavering commitment to community.